Shipping & Returns

Due to CV-19, Australia Post is experiencing some significant delays, more information can be found here on their website.

Upon fulfillment of your order, we'll send an email with your tracking number, please refer directly to Australia Posts website for updated details about your package.

SHIPPING POLICY

Free Postage for Purchases over $70 within Australia

Le Chic Boutique will offer free standard postage for purchases over $75 within Australia. *Excludes heavy and large items.

Other Shipping Charges

-Purchases under $75 - $8.99* flat rate.

-Purchases within 5km from Hyde Park is free shipping with no minimum spend.

All orders placed before 1 pm will be dispatched the same day where possible. If an order is placed on a weekend or a public holiday, the order will be dispatched the next working business day. Please note there can be delivery delays surrounding public holidays. We work hard to ensure we get all orders out on the same day where possible, however during extremely busy periods handling time may be extended. Once your order has been dispatched, you will receive an SMS and e-mail with tracking details for your convenience. This allows you to monitor and keep track of your parcel on its entire journey to you. If you do not receive an email, please contact us immediately at info@lechicboutique.com.au.

All orders can be expected to arrive within 3-5 business days from the date of shipment for metropolitan areas, however, please allow an additional 1-2 business days for all locations outside of metropolitan areas. Please note, we cannot deliver to Australian post boxes or parcel lockers. If you are providing a business address for delivery, please also specify the business name.

Orders cannot be canceled or changed once placed; however, our usual returns process is available. If you have made an error in your delivery address, please contact us immediately at info@lechicboutique.com.au. If your order has already been shipped, Le Chic Boutique accepts no responsibility for incorrect details entered.

Store Pick Up/Collection

You may notice Le Chic Boutique has an option to collect your item in-store avoiding any postage charges for those of you who live in or are visiting Adelaide. An email will be sent to you once your item has been packed and is ready for you to collect. Please ensure you check the store opening times before coming to visit and collecting your items. ID must be presented at pick up. If someone else is collecting on your behalf, please provide their name in the 'Notes' during the order process.

Failure to collect after 8 weeks without notification will result in your order being canceled and purchase items returned to stock. No credit or exchange will be available.

Item availability


As stock quantities are not updated in real-time, items may be sold out at the time of purchase. on the rare occasion that a sold-out item is purchased, you will be notified by phone or email as soon as possible and offered a suitable replacement or a full refund.

Return & Exchange Policy

Le Chic Boutique offers the opportunity to return all full priced item/s purchased online for an exchange or store credit within 14 days from the purchased date.


To be eligible for a return, please read the below terms carefully.
You may exchange or receive a store credit for your Flourish Gift and Home online item/s provided you meet the below terms;

  • item/s returned must be in new, unworn and unused condition with original packaging and tags attached.

  • item/s must be returned within 14 days of the purchase date. Returns must include the original receipt; we require proof of purchase for all returns.

  • Exchanges outside of the 14 days will not be accepted.

  • The sale or seasonal item/s will not be accepted for return.

  • Any item/s returned outside of our 14-day return period, or in a condition that indicates being worn, used or damaged in any way, will not be accepted for return.

 

Le Chic Boutique reserves the right to deny a refund or store credit if the item/s do not comply with the above-stated terms and will return the item/s back to the sender. Please note shipping and freight charges are non-refundable.
If you would like to return your item/s, please email us at info@lechicboutique.com.au within 14 days from the date of purchase and you will be emailed a returns authorization number and detailed instructions on returning your item/s.

Once a returns authorization number has been issued, the item/s must be sent back within 5 days to be eligible for a return.
once the item/s have been received and undergone a quality check to ensure the item/s are in their original condition, meet our specified return guidelines and have all original tags attached, a store credit will be issued. The purchase amount of the item/s being returned, less postage, will be processed. An email confirmation will be provided.

Please be aware, that in the event you wish to return your item/s, the responsibility falls on the customer to pay the appropriate postage/delivery charges to ensure the item/s are returned back to Le Chic Boutique safely. Please take special care with packaging and returning the item/s to ensure it is returned in its original condition. We recommend that you use registered post as Le Chic Boutique do not take responsibility for the loss of item/s being returned and this may result in us being unable to process your refund or exchange. Shipping and handling costs are non-refundable.

 

Refunds

All refunds are credited to the original form of payment. Please note credit card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This varies between card issuers and unfortunately, we have no influence on this. The total amount of the refund will be minus any shipping charges. If you have used a gift voucher, you will be issued with a store credit which is valid for 3 months, this is redeemable in-store or on our online store.

 

Exchanges

Exchanges are subject to availability once your item/s arrive back to our premises. Exchanges can be made for item/s of the same value of your original purchase, excluding any shipping costs.Sale items
Please choose carefully as sale purchases are final and cannot be returned

Faulty Items

If you have unfortunately received an item/s with a defect, please contact us immediately at info@lechicboutique.com.au and we will work with you to resolve the issue and find a solution. Please provide us with a brief description and upload an image or two showing the defect/fault.

We will need to assess all item/s for faults. In the event a fault is established we will repair or replace the item/s or issue a full refund. Items are classified as faulty if they are received damaged, or where a manufacturing fault occurs. Please note that item/s that are damaged as a result of wear and tear or incorrect usage is not considered to be faulty.

Colours

Le Chic Boutique has made every effort to correctly display the colours of our products on our website. However, due to the fact that we use professional photography, as well as the variances between computer monitors, we cannot guarantee that your device will display a colour, which is completely accurate.

 

Changes to Shipping and Returns Policy

Le Chic Boutique reserves the right to modify this policy at any time. Any changes will be posted to this page only. It is recommended that you check this page for each purchase you make.